Who We Work With

Businesses that want to grow without the growing pains.

Whether the goal is saving time, reducing costs, or scaling revenue without hiring, we find where AI can move the needle and build the systems to make it happen.

Launchpad AI works with Australian small and medium businesses across a range of industries. The common thread is always the same: too much time spent on manual processes, and not enough time spent on growth. We fix the first problem so you can focus on the second.

Industries we specialise in

Hospitality

  • Manual rostering and staff communication
  • Order and supplier management done by phone or email
  • No automated customer follow-up or marketing

We automate ordering, rostering communications, and customer follow-up so your team can focus on the floor.

Real Estate

  • High volume of repetitive client communication
  • Manual follow-up on enquiries and inspections
  • Document collection and chasing takes hours every week
  • No automated lead nurturing for cold prospects

We automate enquiry responses, inspection follow-ups, and document chasing so nothing falls through the cracks.

Professional Services

  • Client onboarding is manual and inconsistent
  • Proposal and document generation done from scratch each time
  • Invoicing and payment follow-up handled manually

We build onboarding sequences, automate document workflows, and remove the manual steps from billing.

Accounting

  • Document collection from clients is slow and inconsistent
  • Repetitive data entry across multiple platforms
  • Deadline reminders and client follow-up done manually

We automate document chasing, data consolidation, and client communication so your team focuses on the work that matters.

Wholesale and Distribution

  • Orders received via email, phone, or WhatsApp with no centralised system
  • Manual invoicing and payment follow-up
  • No visibility for customers on order status or delivery

We build order management workflows, automate invoicing, and give your customers real-time visibility without adding headcount.

E-commerce

  • Manual customer service responses eating team time
  • No automated post-purchase follow-up or review requests
  • No system to automatically win back lapsed customers

We automate customer communication, post-purchase sequences, and inventory alerts so your store runs with less manual effort.

Trades and Field Services

  • Quoting and job scheduling done manually
  • Invoice generation and payment chasing takes hours
  • Customer follow-up and review requests rarely happen

We automate quoting follow-ups, job completion invoicing, and review requests so you get paid faster and win more repeat work.

Managed Service Providers

  • Client onboarding is repetitive and document-heavy
  • Ticket triage and job assignment handled manually
  • Monthly reporting to clients pulled together by hand

We automate onboarding, ticket workflows, and client reporting so your team spends less time on process and more time on delivery.

Don't see your industry?

If your business has high admin, repetitive processes, and a team spending time on work that should be automated, we can almost certainly help. Book a free discovery call and walk away with a clearer picture of where AI can help your business, even if you decide not to work with us.

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Find out what's possible for your business

Start with a free discovery call. We'll tell you honestly whether AI can help and where to start.

Free and no-obligation. Just a practical conversation about your business.